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Get Help - Off-campus User

What is wrong if I get the error, "The maximum number of users has temporarily been reached for (database name). Please re-select your database(s)".

This means that you have successfully logged on, but that you have attempted to connect to a database which limits the number of people who can use the database at the same time, and that limit has been reached.  For some of our database subscriptions, we are limited in terms of the maximum number of simultaneous users. If the maximum number of users are using the database already and you try to access, this is the message you will see. Try again later.

Category: 
Off-campus User; Research Help
Tags: 
Remote Access

I get the error, "Sorry, cannot locate patron record."

This means that a wrong barcode was entered in the login screen. Try re-entering the information. It could also mean your RebelCard is not activated with the library. Bring your RebelCard to any of the UNLV Libraries' Circulation Desks to activate your card.

Category: 
Off-campus User; Research Help
Tags: 
Remote Access

I am asked for a PIN and I don't have one.

If you have not set up your PIN , you can do it now by following these simple, SELF-SERVICE procedures:

  • Go to: www.library.unlv.edu/ (or use a nearby Express Station if you are in the library)
  • Click on "Your Account" at the top of the page
  • Enter the barcode from the back of your RebelCard ID
  • Click on "Submit"
  • create a four-character PIN (numbers and/or letters in upper or lower case are all acceptable)

Or select the FULL SERVICE option and ask a staff member at the Lied Library Circulation Desk or any of the branch libraries to set a PIN for you.

 

 

Category: 
Off-campus User; Research Help
Tags: 
Remote Access