Get Help - Off-campus User
The security settings of anti-virus software and/or firewalls can prevent remote access from working. Since there are so many different types and configurations of virus software and firewalls, we cannot provide details on how to configure your specific software. You may need to discuss the configuration with your internet service provider (ISP) or with the technical support person for your product. The following tips may be helpful:
- You may need to set https://login.ezproxy.library.unlv.edu/ as a trusted site so your firewall does not block it.
- You will need to make sure that the virus protection is not blocking cookies. Even though you may have cookies enabled on your browser, they may be disabled by your virus protection software.
- If you are using McAfee, make sure that "web bug" protection is disabled. From the network and internet section, choose web browsing protection, and then select the advanced feature. Deselect "block web bugs".
- If you are using Norton, make sure your privacy settings are not set on high. Allow "confidential information", if prompted. Also, within your privacy settings, ensure that "enable secure connection" is checked.
- If you are using a web accelerator, try turning it off.
Because web standards have changed dramatically in the past few years, our website may not render properly on older browsers, particularly Internet Explorer for Mac (which even Microsoft no longer supports), and Netscape 4.7. You may have problems with some newer browsers, because they have reset your security settings to a higher security level. Changing your security settings should solve most problems. Remote access is not possible using the AOL browser. If you wish to connect to databases remotely you will need to minimize AOL and open a different browser.
Several things can be going wrong:
Your browser may be caching a failed access attempt.
Try deleting the cache, sometime called temporary internet files, stored by your browser.
Certain content or features might not be part of the library's subscription.
In these cases you won't be able to access content because the library has not purchased access to it. You may get an error message as you try to enter certain parts of a database, or you may see links that appear to be inactive.
You need to use a specific browser to be able to view the database.
Some databases require the use of a particular browser or version of a browser. If you are using an older browser, consider updating to a newer version.
You will not need to re-enter your library barcode number and PIN (or ACE account information) when you switch to another database unless you close your browser or are inactive for more than ten minutes. All logins expire at midnight.
Several things can cause this problem:
- Make sure you have a copy of Adobe Reader installed on your computer. It is needed to display PDF documents.
- Try saving the document to your computer. First right click on the PDF link. A menu will appear, choose "Save Target As" or "Save Link As" from the menu. When the dialog box appears select a location to save the document and click on the save button. The file is now saved and you can open the document from your computer.
- Try changing your preferences in Adobe Acrobat. Open Adobe Acrobat from the start menu of your computer. Click on Edit in the top menu. From the list that appears choose preferences. A box will appear; click on "Internet" on the left side of the page. Remove the check mark in the box next to "Display PDF in browser". In older versions of Adobe this may be called "Web browser integration".
Yes, you must enable cookies to remotely use the databases. Both EZproxy and certain databases send "cookies" to your browser when you connect to verify that you are an authorized user. These cookies are deleted when your session is over. If you are not sure how to enable cookies, http://www.google.com/cookies.html has directions for most browsers.
Yes. The remote access system is set up to use Secure Socket Layer (SSL) technology to encrypt your barcode and PIN. After you have successfully logged in, you are connected to a database. The browser is just letting you know that you are moving from a secure site, to one that does not need this type of security.
Many workplaces have a firewall, preset security settings, or their own proxy server. All of these can interfere with remote access. You will need to talk to the network administrator at your place of business to see if remote access will be possible.
This means something is wrong on our end. Use our Report a Problem form to let us know what database or journal you were trying to access and we will check to make sure it is set up correctly to enable remote access.
This means that you have successfully logged on, but that you have attempted to connect to a database which limits the number of people who can use the database at the same time, and that limit has been reached. For some of our database subscriptions, we are limited in terms of the maximum number of simultaneous users. If the maximum number of users are using the database already and you try to access, this is the message you will see. Try again later.
This means that a wrong barcode was entered in the login screen. Try re-entering the information. It could also mean your RebelCard is not activated with the library. Bring your RebelCard to any of the UNLV Libraries' Circulation Desks to activate your card.
If you have not set up your PIN , you can do it now by following these simple, SELF-SERVICE procedures:
- Go to: www.library.unlv.edu/ (or use a nearby Express Station if you are in the library)
- Click on "Your Account" at the top of the page
- Enter the barcode from the back of your RebelCard ID
- Click on "Submit"
- create a four-character PIN (numbers and/or letters in upper or lower case are all acceptable)
Or select the FULL SERVICE option and ask a staff member at the Lied Library Circulation Desk or any of the branch libraries to set a PIN for you.
Alternatively (if this is for database access) you can log in using your ACE account.